Support : Guides : Dialog New User Guide
: Your New Account With Dialog
Your New Account With Dialog
At Dialog we recognize the importance of keeping our customers completely up-to-date with changes that may affect them. All transactions and correspondence need to be properly administered. For this reason, please could you notify us of any changes in address, name, or other billing or shipping information by contacting your local Dialog office, either in writing or via fax. Be sure to include your User Number in all correspondence.
Several billing options are available to Dialog users please contact your local Dialog office for details of available payment plans.
Dialog Deposit Accounts enable you to deposit a sum of money to your account against which the charges for your Dialog usage will be debited. This option is useful for academic libraries, research centres and other organisations that have an allotted budget for online searching. It may also be more convenient for international accounts to send payment in U.S. funds on a quarterly or yearly basis rather than monthly.
If you would like to set up a deposit account, you may forward a cheque and your Dialog User Number to your local Dialog office (minimum $200).
If an invoice is needed to fund your deposit, please contact your local Dialog office.
If your organisation requires purchase orders for ongoing service, please provide your Purchasing Department with your Dialog User Number, so that they may reference it on all renewal purchase orders. Dialog will make reference to your purchase order number on your invoices.
In some countries it is possible to pay in your local currency as well as in dollars.
Billing in local currency is available in the following countries:
If local currency service is not available in your area, you will be billed in US dollars.
You may use any of the following payment methods (payable to Dialog):
About Your Dialog Invoice
Your Dialog invoice consists of four parts:
Questions about charges appearing on your invoice should be directed to your local Dialog office. (The User Number Billing Detail is for your information only).
If you wish to query the charges on your invoice, please send the following details to your local Dialog office: